General Terms and Conditions
§ 1 Scope and Provider
§ 2 Conclusion of Contract
§ 3 Prices
§ 4 Shipping Costs
§ 5 Delivery Terms
§ 6 Terms of Payment
§ 7 Retention of Title
§ 8 Cancellation Policy
§ 9 Transport Damage
§ 10 Warranty
§ 11 Liability
§ 12 Final Provisions
§ 1 Scope and Provider
These General Terms and Conditions apply to all orders placed by private individuals via the online shop of richhome shop, Hauptstraße 7, 33758 Schloß Holte-Stukenbrock, Business Owner: Nelli Richert.
Service Hotline: Tue to Fri 10 am – 6 pm and Sat 10 am – 3 pm at 05207/9243804, E-Mail: info@richhome.de
§ 2 Conclusion of Contract
§ 2.1 The product presentations in the online shop serve to submit a purchase offer. By clicking the "Order now" button, you submit a binding purchase offer. Our products are sold only for private use in household quantities.
§ 2.2 We may accept your order by sending an order confirmation via email or by delivering the goods within five days. The confirmation of receipt of the order does not yet constitute acceptance of the purchase offer.
§ 2.3 Should our order confirmation contain typographical or printing errors, or should our pricing be based on technically induced transmission errors, we are entitled to contest the order, whereby we must prove our error to you. Payments already made will be refunded to you immediately.
§ 3 Prices
The prices stated on the product pages include statutory VAT and other price components and are exclusive of postage.
§ 4 Shipping Costs
§ 4.1 Shipping costs depend on the country of delivery, size, and shipping method. They will be displayed separately during the ordering process before you submit the order in a binding manner.
§ 4.2 For deliveries within Germany (mainland), the following shipping costs apply: Small parcel shipping 6.99 EUR, large parcel shipping 11.99 EUR, small freight forwarding 20.00 EUR, large freight forwarding and pallet goods 60.00 EUR.
§ 4.3 For deliveries to Austria, the following shipping costs apply: Parcel shipping 20.00 EUR, furniture and pallet goods 90.00 EUR.
§ 4.4 Deliveries to Switzerland are only possible on request. The goods are invoiced without German VAT. Imports into Switzerland must be cleared at the tax rate applicable there—currently 8.1%—and these costs are borne by the customer. For pallet goods, an additional transport and customs clearance fee starting from 195.00 EUR applies. Transport costs and the customs clearance fee may also be collected in cash upon delivery. For goods above a certain value, we reserve the right to agree individually with you on the assumption of shipping and customs fees.
§ 4.5 The additional 2-man handling service according to § 5.3 costs 100.00 EUR.
§ 4.7 Beyond the amounts stated in § 4.2, no further costs are incurred for deliveries within Germany..
§ 4.8 – Return costs are incurred at the same amount as the shipping costs and are borne by the customer.
§ 5 Delivery Terms and Self-Supply Reservation
§ 5.1 Delivery is carried out by a freight forwarding company or by vehicles of the company richhome. You can arrange the delivery date with us by phone or in writing.
§ 5.2 Please provide a daytime phone number when ordering, preferably a mobile number, so that delivery can be coordinated with you.
§ 5.3 Delivery is made to the curb. The forwarding agent is only responsible for delivery to the front of the house, not for transport into your apartment or house. If you would like the goods delivered into your apartment, we offer the additional 2-man handling service; you can select this during the ordering process or inform us of your request in the comment field of the order or by phone. The additional service exclusively covers delivery into the apartment and does not include the assembly of furniture. The costs are based on § 4.5.
§ 5.4 Delivery by the forwarding agent is possible Monday to Friday between 9 am and 4 pm. Saturday delivery is only possible with vehicles from the company richhome.
§ 5.5 Unless otherwise stated in the offer, the delivery time for in-stock items is 1 to 2 weeks, for ordered items 2 to 4 weeks (depending on the manufacturer), and for custom-made products and special colors 4 to 8 weeks. We will inform you if a delivery date is delayed.
§ 5.6 If not all ordered products are in stock, we are entitled to make partial deliveries at our own expense, provided this is reasonable for you.
§ 5.7 Should delivery fail despite three delivery attempts, we may withdraw from the contract. Any payments already made will be refunded to you immediately.
§ 5.8 If the ordered product is unavailable because we are not supplied with this product by our suppliers through no fault of our own, we may withdraw from the contract. In this case, we will inform you immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or you do not wish to receive a comparable product, we will immediately refund any payments already made.
§ 6 Terms of Payment
§ 6.1 Payment can be made by credit card (Visa, Mastercard, American Express), PayPal, SEPA transfer, prepayment (bank transfer), or cash on delivery. A cash-on-delivery fee may apply.
§ 6.2 If you choose the prepayment method, we will provide our bank details in the order confirmation. The invoice amount must be transferred to our account within 7 days. The goods will be dispatched after receipt of payment. For credit card payments, the payment is processed immediately.
§ 6.3 If you default on payment, the purchase price shall bear interest at 5% above the base interest rate during the period of default. We reserve the right to prove and claim higher damages for delay.
§ 6.4 In the case of payment by direct debit, you must bear any costs arising from a chargeback of a payment transaction due to lack of funds or due to incorrectly transmitted bank details provided by you.
§ 6.5 You only have a right of set-off if your counterclaims have been legally established in court, are undisputed, or have been acknowledged by us in writing.
§ 6.6 You may only exercise a right of retention insofar as the claims result from the same contractual relationship.
§ 7 Retention of Title
The goods remain our property until full payment has been received. Prior to the transfer of ownership, pledging, security transfer, processing, or transformation without our consent is not permitted.
§ 8 Right of Withdrawal
§ 8.1 Consumers have a statutory right of withdrawal of 14 days. You can find the full cancellation policy on our page Cancellation & 30-day right of return. Additionally, we grant consumers a voluntary right of return totaling 30 days from receipt of the goods. For days 15 to 30, the following applies: The furniture must be returned unassembled, undamaged, clean, and without signs of use in the original packaging or equivalent, transport-safe packaging.
§ 8.2 The right of withdrawal does not apply to the delivery of goods that are made to customer specifications or clearly tailored to personal needs.
§ 8.3 Please avoid damage and contamination. Please return the goods to us if possible in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure sufficient protection against transport damage with suitable packaging to avoid claims for damages due to damage resulting from inadequate packaging.
§ 8.4 Please return parcel goods to us as an insured package and keep the proof of postage. Please coordinate the return of freight forwarding goods with us in advance (see § 8.5). In the event of withdrawal, we will refund the costs of the initial delivery in the amount of the cheapest standard delivery; you bear the direct costs of the return shipment (see § 4.8).
§ 8.5 Please call us before returning any goods at the phone number 05207 9243804 to announce the return. This allows us to assign the products as quickly as possible.
§ 8.6 Please note that the procedures mentioned in sections 8.3 to 8.5 are not a prerequisite for the effective exercise of the right of withdrawal.
§ 9 Transport Damage
§ 9.1 If goods are delivered with obvious transport damage, please complain about such errors immediately to the delivery agent and note the damage on the shipping company's delivery note. Please inform us if possible within 7 days at info@richhome.de, ideally with photos.
§ 9.2 Failure to make a complaint or contact us has no consequences for your statutory warranty rights. However, you help us to assert our own claims against the carrier or transport insurance.
§ 10 Warranty
The warranty is provided in accordance with statutory provisions.
§ 11 Liability
We exclude our liability for slightly negligent breaches of duty, provided these do not concern material contractual obligations, damages resulting from injury to life, body, or health, or guarantees, or claims under the Product Liability Act are affected. The same applies to breaches of duty by our vicarious agents.
§ 12 Final Provisions
§ 12.1 Should any provision of these General Terms and Conditions be invalid, the remaining contract shall remain valid. The relevant statutory provisions shall apply in place of the invalid provision.
§ 12.2 The law of the Federal Republic of Germany applies, excluding the UN Sales Convention. If you have placed the order as a consumer and have your habitual residence in another country at the time of your order, the application of mandatory legal provisions of that country remains unaffected by the choice of law made in the first sentence.
§ 12.3 If you are a merchant and your place of business is in Germany at the time of ordering, the exclusive place of jurisdiction is the seat of the seller, currently the District Court (Amtsgericht) of Blomberg. Otherwise, the applicable statutory provisions apply to local and international jurisdiction.
Information on Online Dispute Resolution
The EU Commission will provide an internet platform for online dispute resolution (so-called "ODR platform") in the first quarter of 2016. The ODR platform is intended to serve as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. The ODR platform will be accessible under the following link: https://ec.europa.eu/consumers/odr
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