Shipping costs
Important: The exact shipping costs depend on size and weight and are calculated automatically at checkout. For guidance:
Germany (mainland)
Parcel shipping (small): €6.99
Parcel shipping (large): €11.99
Freight shipping (small): €20
Freight shipping (large/pallet goods): €60
Austria
Parcel shipping costs: €20
Furniture / pallet goods: shipping costs: €90
Switzerland
Deliveries to Switzerland are only possible upon request. The goods are calculated without German VAT. Upon import, the Swiss import tax of currently 8.1% applies, which must be borne by the customer.
For furniture and pallet goods, the transport and customs clearance costs start at €195. These costs may be collected in cash upon delivery. We will coordinate the exact amount with you before the order is placed.
Delivery times
- In-stock items: 1-2 weeks
- Made-to-order items: 2-4 weeks, depending on the manufacturer
- Custom-made products and special colors: 4-8 weeks
For precise information regarding delivery times, please feel free to call us. Should a date be delayed, we will proactively inform you – you do not need to follow up.
How delivery works
Delivery to the curb
Please note: The freight carrier delivers to the front of your building. Transport into your apartment or house is not included.
Additional service: 2-person handling: €100
If you would like the goods to be delivered into your home, please book the 2-person handling service. This service includes delivery directly into your home, but does not include furniture assembly.
You can select this service during the ordering process. Please let us know your request in the comment field when ordering or by telephone.
Appointment scheduling
We will coordinate the delivery date with you by phone or in writing. When ordering, please provide a telephone number where you can be reached during the day, preferably a mobile number.
Delivery by the freight carrier takes place Monday through Friday between 9 a.m. and 4 p.m. Saturday delivery is only possible with our own vehicles.
If you are not present at the agreed time
If you are not present at the agreed time, the goods will be returned to our headquarters. Please contact us via email or phone to arrange redelivery.
Transport damage
Please check the goods for externally visible damage upon delivery before confirming receipt. Note any damage directly on the freight carrier's delivery note and inform us within 7 days at info@richhome.de – ideally with photos. This allows us to resolve the issue quickly with the freight carrier.
Your statutory warranty rights remain unaffected by this.
Questions about shipping
You can reach us by phone at + 49 (0)5207 9243804, Tuesday through Friday from 10 a.m. to 6 p.m. and Saturday from 10 a.m. to 3 p.m., or via email at info@richhome.de.