Richhome FAQ - The most frequent questions at a glance

You have the right to withdraw from your contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the last goods.

You can easily withdraw from your contract using the online form on our withdrawal page.

Yes, via PayPal. Select PayPal as your payment method at checkout – depending on the order value and your personal eligibility, you will then be offered "Pay Later" (payment after 30 days) and "Installment Payment" in the PayPal window. Verification and processing are handled directly by PayPal; you can view all terms in the PayPal window before completing your purchase. Find out more on our Payment Options page.

We want to hear from you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).

We deliver to Germany, Austria, and the Netherlands. We are currently unable to deliver lighting fixtures to the Netherlands. Deliveries to Switzerland are possible upon request – these incur additional import duties as well as shipping and customs costs.

We ship smaller items via parcel service. Furniture and larger items are delivered by freight carrier to the curb in front of your house. We will coordinate the delivery date with you by phone or in writing beforehand – please therefore provide a daytime contact phone number when ordering. The freight carrier delivers Monday to Friday between 9 am and 4 pm. Upon request, we can deliver into your home with a two-man delivery team (additional charge of €100), see the question: Do you deliver the furniture into the home?

Yes, with our two-man delivery (two-man handling) for an additional €100. Two people will carry the furniture into your home. For orders of €800 or more, you can select this option during checkout in the shipping step after entering your delivery address. Alternatively, you can also add two-man delivery by phone or email. Assembly and setup are not included.

Most of our furniture is delivered fully assembled. If items such as display cabinets or tables need to be assembled after delivery, you will be responsible for assembling them yourself. Assembly and setup are not included with two-man delivery (two-man handling).

Yes, pickup at our furniture store in Schloß Holte-Stukenbrock is free of charge. To do this, please select "Pickup" during checkout. As soon as your order is ready, we will notify you.

If you are not available at the scheduled time, the goods will be returned to us. In this case, please contact us by email or phone so that we can arrange a new shipment. If you anticipate that you will be unable to make the appointment, it is best to let us know in advance.

Please check the goods for externally visible damage upon delivery before confirming receipt. Note any damage directly on the carrier's delivery note and inform us if possible within 7 days at info@richhome.de – ideally with photos. Your statutory warranty rights remain unaffected by this.

Yes. In addition to the statutory 14-day right of withdrawal, we grant you a voluntary right of return for a total of 30 days from receipt of the goods. For days 15 to 30, the goods must be unassembled, undamaged, and in their original packaging (or equivalent, transport-safe packaging). You bear the costs for the return shipment in the amount of the shipping costs. By arrangement, you can also return the goods to our furniture store free of charge. You can find all details at Withdrawal & 30-day right of return.

We will refund the amount no later than 14 days from the day on which we receive your cancellation – using the same means of payment as you used for the initial transaction. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods.

You can reach us by phone at 05207 9243804 (Tuesdays to Fridays from 10 a.m. to 6 p.m., Saturdays from 10 a.m. to 3 p.m.) or at any time via email at info@richhome.de. As a family business, we are happy to advise you personally – including on-site at our furnishing store.